In Palamu, the incident of the Deputy Commissioner himself coming forward to listen to the complaint of a disabled woman was in the news. The woman could not climb the stairs, after which the officer went down and listened to her.
Such incidents strengthen the trust between the administration and the public. Easy access to government offices is very important for the disabled, elderly and weaker sections.
People say that the system of ramps, help desks and priority based complaint hearing should be strengthened in all major offices.
